Download Free Business Process Checklist

- Has the programme been proposed in a satisfactory manner, preferably using a template similar to the business initiative proposal?
- Have all the BTOPP implications been spelt out and assigned?
- Has the Investment Committee set a suitable set of investment gates?
- Have the people assigned to the programme been given clear definitions of their roles, deliverables and responsibilities?

Download Free Risk Management Information-Gathering Techniques

Questionnaire.
To collect relevant information, risk assessment personnel can develop a questionnaire concerning the management and operational controls planned or used for the IT system. This questionnaire should be distributed to the applicable technical and nontechnical management personnel who are designing or supporting the IT system. The questionnaire could also be used during on-site visits and interviews.

On-site Interviews.

Download Free Customer Satisfaction Assessment Framework

1. Overall QoS delivered
2. Overall SLA compliance

3. Customer satisfaction
a) Service level agreements
i. Contractual performance
ii. Financial performance

b) Network performance

Download Free IT Service Level Agreement (SLA) Checklist

- Are you using an independent expert to develop SLAs?
- Have you scoped the area to be covered by SLAs?
- Does the SLA consider BTOPP implications?
- Have the outputs for those areas been defined?
- Do they tie back to the business objectives?

Download Free Business Continuity Plan/Disaster Recovery Plan (BCP/DRP) Training, Testing, and Auditing Checklists

Training and Testing
- Identify scope, timeline, and requirements for training.
- Determine training needs for each participant group (ERT, CMT, damage assessment, IT, etc.).
- Develop training approach (may use testing methods for training, see item 6).
- Develop training objectives.